[Actual Test] - Company Outsourcing

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Questions 1-10

Complete the notes below. Write NO MORE THAN TWO WORDS for each answer.

Case study – TCP Technologies:

  • Manager: Manjeet Khanna
  • Main target: to create a 1 environment

Grading for staff:

  • Every month grades are published on an 2
  • The cultural openness increased the quantity of incoming contracted opportunities.
  • The cultural openness improved the level of 3 of the company.
  • The increased rate of staff satisfaction has led to growth of 32% in the 4

Recent interview:

  • A company is not one entity comprised of components, but a living organism composed of cells.
  • Manjeet's motto is 5

Benefits of management style:

  • The rate of staff turnover has been reduced.
  • A 6 can be from any other company.
  • Grades are not used for 7

Features of managing style:

  • Personally, the manager wrote emails to respond to the complaints.
  • The complaint form known as a 8 has access to all employees online.
  • The manager can receive any complaints concerning air conditioning, food quality and 9 entitlement.
  • A 10 on the anonymous complaint was introduced in the new system.