Answers For [YouPass Collect] - Car Club Scheme

Agent: Good morning. City Wise Car Club. Lorna speaking. How can I help you?

Customer: Good morning. I was wondering if I could get some more information about joining your car club. How does the scheme work exactly? 

Agent: Of course. Well, the main thing is that each member of the car club has access to our fleet of cars whenever they need one. So once you've joined, you just go along and pick one up at a convenient location and drop it off when you're done. This means you no longer need to own your own car.

Customer: I've had a look at your website, and it says you have cars in locations all over The UK, but I'd like to know which would be the closest to me.

Agent: Certainly. If I can have your postcode, I can tell you that.

Customer: I'm in London. So that's NW52JX. 

Agent: Okay. 1So the closest location would be three streets away on Islip Street.

Customer: 1Sorry. Could you spell that, please?

Agent: 1Certainly. That's I S L I P, Islip Street. It's not far from where you live. It's less than a mile away.

Customer: Okay. 2I know what you mean. It's not far from the school where I work. And how easy is it to pick up a car?

Agent: Well, once you have your membership card, you just go along to the nearest location and find a car there. Then you simply place your membership card over the card reader on the windscreen in order to unlock the car. So then you can just get in.

Customer: 3Then isn't there a computer inside the car or something?

Agent: 3Yes. You enter a number on that, and it releases the immobilization, which means the engine will start.

Customer: Right. 4So how do I book a car?

Agent: 4he easiest way is online on our website.

Customer: 4What about by phone?

Agent: 4You can do it that way, but you will need to pay a small surcharge to use this facility. 

Customer: 6But I suppose I still have to pay for the the fuel, don't I?

Agent: 6Actually, you don't. That's all covered in the cost.

Customer: Wow. That is good. 7So if I decide to join, do my wife and son also need their own membership cards?

Agent: 7Yes, they will. However, they will get a discount on the standard rate. 8I should add though that there is an additional membership fee of £10 a month for drivers under the age of 20.

Customer: Oh, why is that? It seems a bit unfair.

Agent: I know. But I'm afraid we don't have any choice. 8It's because for younger drivers, we have to pay a lot more for insurance costs.

Customer: Is there any other way of saving money?

Agent: 9Well, we have a frequent user's card, which costs an additional £12.50 per month, but it entitles you to 20% off the hourly rates. This means you save more money the more you use the car.

Customer: Okay. Now what else do I need to know? What about pets? Can we take them in the car?

Agent: I'm afraid not. There's all sorts of problems with allergies and things.

Customer: Okay. That's good to know at least.

Agent: And lastly, we have good green credentials. 10Taking public transport more and only using a car when you really need one is better for the environment.

Customer: And that's always a good thing in my wife's eyes. Okay. Well, I have all I need.

Agent: Do call back if you have any more questions, and thanks for calling.