VOL 4 Test 9 - Hospitality industry

A. people working as temporary staff

B. people with management experience

C. people straight from college

D. people with at least three years’ experience

E. people with or without qualifications

A. It mainly attracts UK tourists

B. It pays high wages

C. It is very important for the Scottish economy

D. It is highly regarded by visitors

E. It is attracting a lot of investment

A. It was the only job available

B. She needed a job with flexible working hours

C. She wanted a job working with people

A. giving a presentation

B. writing a report about the Rock Hotel

C. researching the role of hotel manager

A. They were not as old as she expected

B. They were doing a variety of jobs in the hotel sector

C. Most of them had applied for scholarships before

A. takes part in annual customer service training sessions

B. is responsible for providing an efficient service

C. is expected to interact with visitors

A. Most people would be interested in visiting it

B. People knew a surprising amount about it

C. People only wanted to see a limited number of places

A. getting better feedback from customers

B. providing more information for customers

C. making contact with more customers