Mark: Good afternoon. Lakeside Eco Farm. Mark speaking.
Helen: Oh, good afternoon. My name is Helen. I was listening to a program the other day, and it said that you are a member of the Northern Hotel Group.
Mark: Yes. That's correct. Are you a member of the group?
Helen: Yes. I am. And I would like to find out about staying with you for a week during the school holidays.
Mark: No problem, Helen. May I have your full name?
Helen: 1Helen Pennington. That's P E N N I N G T O N.
Mark: Thank you, Helen. And your email address?
Helen:
[email protected]. No dashes or underscores. Oh, sorry.
2Actually, it's probably better if I give you my work email address, which is more convenient for me. That is [email protected], and greenfield is one word.
Mark: Okay. And your home address?
Helen: 3It is 66 Lake Road, Sheffield.
Mark: May I ask where you heard about us? You mentioned a programme. Is it on TV or?
Helen: 4Actually, I heard about you on the radio and I thought it might be a good place to take my children during the summer holidays. What kind of activities do you have?
Mark: Well, here we have lodges in the woods, a couple of lakes, lots of activities and great food, so I'm sure your whole family will love it. I can give you prices for all these. But first, could I have your membership number?
Helen: Oh, yes. I think it's UK 765042GE, but I will just check. It has been a while since I used it. Just a moment. 5Ah, actually, it is UK 765024 E G.
Mark: That's fine. Thank you.
Helen: Can you see my information on your system?
Mark: Yes. I found you. So regarding accommodation here at Island Eco Farm, for families I recommend our family chalets as they are large and suitable for both adults and children.
Helen: Ah, okay, that sounds nice. 6But a lodge is probably too big for us, and I don't think we have much time and energy for cleaning, so we would like to stay in a flat, preferably near the farm.
Mark: I'm afraid there's no accommodation near the farm. Would you want to be located near the lake? It's got a great view.
Helen: 7Actually, my daughter would prefer to stay in the forest if possible.
Mark: That's fine. We have some lovely log cabins with room for four people, which would suit your family.
Helen: Yes, that's the kind of thing we want. I hope you have a wide range of food available. My husband is a meat eater. 8I like seafood and my children like organic food, including plenty of vegetables.
Mark: Yes, we cater for all different types of diet, so you can get all of those preferences here. Don't worry.
Helen: Great. So what is the transport situation? Can we get there by ferry or van, for instance?
Mark: No. The best way is by train. 9There's a regular service from Sheffield or there is a bike trail all the way here. It generally takes about six hours to ride here from Sheffield.
Helen: That sounds good, but it might be difficult with our luggage. It's a pity you don't have vans or ferry boats, but I think we will take the train. So what activities do you have there?
Mark: We have a gardening course on planting flowers. Would that be suitable?
Helen: 10I was hoping for something a little more energetic to give us more exercise, a dance course for example.
Mark: That is something guests requested in the past, but it's not something we are doing at the moment. I will bear that in mind for the future though.
Helen: Okay. That would be great. I need to get back to work, so can you email me through the prices and all the details?
Mark: Certainly. I'll send all the details through to your work email address right now.
Helen: Great. Thank you.
Mark: You're welcome. And we hope to see you here at Lakeside Eco Farm soon.
Helen: Thanks. Goodbye.