VOL 6 Test 5 - Hotel recruitment & staff benefits Clés de réponses IELTS Listening et explications

VOL 6 Test 5 - Hotel recruitment & staff benefits

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Manager: Good morning, all of you. I do apologize for being a little late starting our meeting. One of our guests has been taken ill. Susie, who's our assistant manager, has driven him to the hospital, but she was in the middle of compiling our weekly report for head office, which is urgent, and 1I had to finish writing it for her. Now this is the first day of work at the Ocean Edge Hotel for all of you. Let me say something that might surprise you. You've all got a qualification in hospitality and some of you have got very high grades. But to me, what counts most is that 2you enjoy the contact with guests and really want to make a career in the hospitality industry. You'll be getting some very valuable experience here, so make the most of it. A few words about the history of the Ocean Edge Hotel. There have been buildings on this site for about 250 years. We know that in the 18th century, there was a bakery here when the town was very new. The building was destroyed by fire in the early 19th century and houses were constructed on the site. 3These, in their turn, were demolished in the middle of the 20th century and replaced by the hotel. I think it's fair to say that this is a popular place to work. We're always getting job applications from local people, even when we haven't any vacancies. 4And whereas in many hotels, staff tend to stay for a year or even less, here five is pretty standard. And in fact, several of our staff have been here for 10 years or more. You're the first people we've appointed in the last three years, and we only needed to do that because we're currently constructing 25 new bedrooms. Depending on their location, hotels usually have mostly business guests or mostly tourists. We attract a large number of tourists who come to spend a few days beside the ocean. We also have quite a lot of people who are here on business and perhaps stay for one or two nights. What we've noticed recently, though, is that we're getting more and more regulars, 5people staying here for four nights every week because they have jobs in this locality but live somewhere else in the country, so they go home for the weekend.

Manager: Now, let me give you an idea of the layout of the hotel. All the bedrooms are along walkways in the gardens, and the main building, which we're in now, has most of the other rooms that guests use. Obviously, when they arrive, the first place they find themselves in is the reception area, where we're sitting. 6The desk is over on the right of the entrance, and the office is immediately behind it. There's a connecting door from the desk itself, and another entrance from the corridor. 7A lot of local residents hire the function room for parties and other events. This is right at the front of the hotel, on the left of the reception area opposite the desk. This room is booked several evenings a week, and most weekends. It's a major source of income. Companies are very important customers for us, and a large number of local firms hold conferences here. 8To reach the main conference room, you go past the fountain as far as you can, and the door is directly in front of you. 9The meeting room is often hired by companies and other local organizations for small gatherings. For this room, you turn into the corridor at the side of the reception desk, and you'll see the room facing you at the end of the corridor. 10Our restaurant is open to the public, as well as to hotel residents, and I'm pleased to say it has a very good reputation locally. You turn left, just before the fountain, as though you're heading for the guests' rooms, and it's the large room on your right. Next, I should mention that there is...

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VOL 6 Test 5 - Hotel recruitment & staff benefits

Questions 1-5

1Why has the manager arrived late at this meeting?

2What is the main thing the manager is looking for in his staff?

3When did the Ocean Edge Hotel first open?

4How long do staff generally remain at the hotel?

5Which group of guests is growing fastest?

Questions 6–10

6

7

8

9

10

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