Answers For [Forecast Q1-2025] - Product Change and Repair Report

Man: Hello, Cozy House Home Appliance, this is sales representative Mike speaking, how may I help you?

Woman: Hello, I bought a vacuum cleaner last month, but it doesn't work as well as I expected, I am considering returning it.

Man: Okay, first I need to get a few details about this item, can you give me your name, please?

Woman: 1Yes, it's Dinane Ruddick.

Man: 1It's R-U-D-D-I-C-K, right?

Woman: Yes, that's right.

Man: Could you tell me your mobile number?

Woman: 2It's 4-5 double 6-3-2-1, and that's my home number.

Man: Got it, and your address, please?

Woman: 3It's No.42, Garden Avenue.

Man: Right, now I need some information about the product. Do you remember when exactly you bought it last month?

Woman: 4Um, let me see, there was a promotion from 26th July to 31st July, and I made the purchase on the last day.

Man: Okay, now I need to take down a few details about the problem, is it the noise too loud or it's broken?

Woman: 5Not really, the problem lies in the handle. After I used the cleaner twice, I noticed that the handle often falls off if I use over 20 minutes. It’s just dangerous, I don’t want to get hurt. Besides, the buttons on the handle, they are not in good condition. Last night, I pressed all of them, but nothing happened. I highly doubt the quality of the item!!

Man: Okay. I will make a note of that and we will see what we can do. Now I need one more thing, how much did you pay when you bought it? You mentioned you made the purchase during the promotion, right?

Woman: 6Yeah, that's right. I still got the invoice, let me check, oh, its original price was $154, but I only paid $104 for that.

Man: 7Okay, according to what we have talked about just now, I suggest we repair the handle and it's totally free.

Woman: I don’t think this is a minor problem that can be fixed. I’m quite disappointed with the vacuum cleaner.

Man: Umm, recently we have a new type available, if you are interested..., I can apply for some kind of discount for you.

Woman: That works for me. Could you tell me more about the new model?

Man: 8Yeah, of course, this model has a reusable bag, so you needn't buy loads of plastic bags, and it's more environmentally friendly.

Woman: Yeah, that's really an advantage for me. Hum, I guess it will be much more expensive than the one I already got, right?

Man: 9Well, it can be a little bit expensive, but not that much, it's $290 now, and the price will probably go up next month. But in your case, it’ll be $190.

Woman: Ok, that's acceptable, as long as it falls into the range of $100 to $200, but I can't go beyond $200.

Man: Great, then which color do you prefer? We have got red, pink and erm... sky blue and...

Woman: Do you have purple or silver?

Man: Yeah, I guess so, but you will have to wait several days for the model with both colors.

Woman: 10No problem, as long as it’s not a broken one, I will go for purple.