Working effectively in groups

A. Listening skills are often overlooked in business training.

B. Learning to listen well is a skill that’s easy for most people to learn.

C. It’s sometimes acceptable to argue against speakers.

D. Body language is very important when listening.

E. Listeners should avoid interrupting speakers.

A. Meetings should start with a clear statement of goals.

B. It’s important for each individual’s goals to be explained.

C. Everybody in the group should have the same goals.

D. Goals should be a mix of the realistic and the ideal.

E. Goals must always to be achievable within a set time.

A. It doesn’t explore the topic in enough detail.

B. It only discusses conservative views.

C. It says nothing about the potential value of conflict.

D. It talks too much about ‘winners and losers’.

E. It doesn’t provide definitions of key terms.