Questions 1 - 4:
Choose the correct letter, A, B or C.
1Many hotel managers are unaware that their staff often leave because of
A.
B.
C.
2What is the impact of high staff turnover on managers?
A.
B.
C.
3What mistake should managers always avoid?
A.
B.
C.
4What unexpected benefit did Dunwich Hotel notice after improving staff retention rates?
A.
B.
C.
Questions 5 - 10:
Which way of reducing staff turnover was used in each of the following hotels?
Write the correct letter, A, B or C, next to Questions 5-10.
Ways of reducing staff turnover
|
A improving relationships and teamwork B offering incentives and financial benefits C providing career opportunities |